Fast Track to Customer Problem Resolution - Get it right first time – almost any time with SOLVATiO® Help Desk. SOLVATiO® boosts your first clear rate, minimizes non-faulty CPE exchanges as well as non-productive field service dispatch.
SOLVATiO Omni Channel
Seamless customer support experience across all touchpoints
Smart customer self-help for maximized call deflection
Machine Learning Automated Troubleshooting
Experience & data drive automatic learning to help you deliver better resolutions day by day
Leverage the experience of your entire support staff for rapid knowledge buildup and qualification
What our customers say
The new SOLVATiO® reporting is a big step forward for our organization. We have gained a deeper insight into the different use cases and root causes of the technical support and can define appropriate actions to improve efficiency and customer satisfaction. Based on the current deployment we are looking forward to collaborate with iisy to further drive mission critical Key Performance Indicators and reshape our organization.
David Rivière, Manager Contact Center Services - Operations - SUNRISE