Support Efficiency

Fast Track to Customer Problem Resolution - Get it right first time – almost any time with SOLVATiO® Help Desk. SOLVATiO® boosts your first clear rate, minimizes non-faulty CPE exchanges as well as non-productive field service dispatch.

SOLVATiO Omni Channel

Seamless customer support experience across all touchpoints

Self Service

Smart customer self-help for maximized call deflection

Machine Learning Automated Troubleshooting

Experience & data drive automatic learning to help you deliver better resolutions day by day

Crowdsourcing

Leverage the experience of your entire support staff for rapid knowledge buildup and qualification

What our customers say

The new SOLVATiO® reporting is a big step forward for our organization. We have gained a deeper insight into the different use cases and root causes of the technical support and can define appropriate actions to improve efficiency and customer satisfaction. Based on the current deployment we are looking forward to collaborate with iisy to further drive mission critical Key Performance Indicators and reshape our organization.

David Rivière, Manager Contact Center Services - Operations - SUNRISE

Send us an E-Mail

Kontaktseite
* = required

Kettelerstraße 3-11 - Pavillon 8 + 9
97222 Rimpar / Würzburg

Phone: +49 (0) 9365 / 88 99 0
Fax: +49 (0) 9365 / 88 99 11
E-Mail: info@iisy.de